Customer Success Strategist I
Simplecitizen
About this role
A Customer Success Strategist at SimpleCitizen supports customers through their immigration process, manages paperwork, and provides live chat support. The role involves improving customer experience and streamlining processes to enhance efficiency.
Skills
About Simplecitizen
simplecitizen.comSimpleCitizen is a digital immigration and visa platform that helps individuals prepare, submit, and track immigration paperwork online. Its software collects your information and documents, auto‑populates government forms, and routes applications to an independent network of immigration attorneys for review and personalized guidance. The service offers step‑by‑step instructions plus optional printing, assembly, and mailing of completed filings to save applicants time and reduce errors. SimpleCitizen targets people pursuing visas, green cards, and naturalization and has been featured in major outlets and backed by startup accelerators.
About Simplecitizen
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$52k – $57k
per year