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Customer Success & Support Manager at Nomic AI - ApplyBlast

Customer Success & Support Manager

Nomic AI

4 months ago

New York

Hybrid

Full Time

Senior

2 applicants

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About this role

A Customer Success & Support Manager at Nomic oversees both daily support operations and scaled success for self-serve and mid-market accounts in the AEC industry. The role involves managing support queues, resolving tier 1 issues, driving client adoption for SMBs, and acting as a primary contact for mid-market light-touch relationships. Candidates will leverage CRM and documentation tools to improve SLAs, track KPIs, and identify expansion opportunities while collaborating with engineering and revenue teams.

Responsibilities

Own the support queue and triage incoming requests efficiently
Resolve tier 1 issues while escalating complex technical matters
Drive adoption and manage renewals for SMB accounts
Serve as primary contact for mid-market light-touch relationships
Define and report on key customer success KPIs

Skills

About Nomic AI

nomic.ai

Headquarters

New York, New York, United States

Company Size

1-10 employees

Founded

2022

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Nomic is a domain-specific AI platform built for architecture, engineering, and construction (AEC) firms. It offers an out-of-the-box agent platform and a Developer API that ground AI in firms' drawings, specs, and project data to automate workflows such as code compliance checks, drawing review, submittal review, and firm-wide knowledge search. Nomic integrates with existing AEC tools like Autodesk, SharePoint, and Procore to turn decades of unstructured project data into trusted, AI-ready knowledge.