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Customer Success Manager, Small Group at Elation Health - ApplyBlast

Customer Success Manager, Small Group

Elation Health

3 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

38 applicants

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About this role

This role involves engaging and growing small to mid-tier healthcare practices using AI-driven, low-touch strategies. The candidate will execute growth campaigns, manage renewals, and provide timely responses to customer inquiries while leveraging AI insights. Success requires proficiency in CRM tools and digital platforms to drive retention and feature adoption within the healthcare SaaS sector.

Responsibilities

Execute growth and retention campaigns for small group accounts
Monitor customer health dashboards to proactively manage at-risk accounts
Manage contract renewals to ensure high retention rates
Identify upsell and cross-sell opportunities within the portfolio
Leverage AI-generated insights to drive feature adoption

Skills

Qualifications

2+ years of experience in Customer Success or customer-facing growth roles

About Elation Health

elationhealth.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2010

View Profile

Elation Health provides an AI-native, clinician-centered electronic health record (EHR) and Billing platform built specifically for primary care. Their unified, cloud-based platform combines an award-winning EHR with integrated billing workflows, AI-powered charting, telehealth, patient engagement tools, and value-based care support. Elation serves independent practices, small- and mid-sized practices, care groups, and direct primary care providers across a range of primary care specialties.