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Customer Success at Pinwheel - ApplyBlast

Customer Success

Pinwheel

2 months ago

3.7 on Glassdoor

New York City, New York, United States

Onsite

Full Time

Medior

0 applicants

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About this role

Pinwheel is seeking a Customer Success professional to own relationships with assigned fintech and credit union customers, guiding them through onboarding, implementation, and ongoing usage of Pinwheel's API-driven platform. The role involves providing technical guidance, developing account plans, and collaborating with sales and product teams to drive adoption, renewals, and growth.

Responsibilities

Own overall relationship for assigned customers and manage multiple projects
Provide technical guidance during implementation and new product rollouts
Develop and execute account plans in collaboration with sales

Skills

About Pinwheel

pinwheelapi.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

View Profile

Pinwheel provides the leading direct deposit and bill switching API, helping banks, credit unions, and fintechs accelerate account activation and grow deposit primacy. Its platform enables direct deposit switching, bill switching, income verification, earned wage access, and connected account insights through developer-friendly APIs. Pinwheel targets retail banks, credit unions, lenders, and fintechs seeking to improve customer onboarding, engagement, and lifetime value.