Customer Support Agent / Agent support - CDI
Resilience(1 month ago)
About this role
A customer support role within a digital health startup, focusing on assisting healthcare professionals and patients with medical monitoring devices. The role involves providing technical support, user education, and documentation, contributing to the adoption and safety of medical solutions in a regulated environment.
Required Skills
- Zendesk
- Communication
- Customer Support
- Technical Support
- French
- English
- Documentation
- Regulatory Knowledge
- Vulgarization
About Resilience
www.resilience.careResilience is a pioneering digital health company focused on providing remote monitoring and personalized support for oncology patients. Its innovative telemonitoring platform improves patient care by facilitating communication between healthcare providers and patients, ultimately enhancing treatment adherence and quality of life. Currently implemented in over 120 healthcare institutions, Resilience aims to optimize cancer care pathways and strengthen the support systems for patients undergoing various treatments. The company also recently achieved reimbursement approval from the French High Authority for Health, marking it as a significant advancement in oncology care.
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