Customer Support Agent
Manychat
About this role
Manychat is looking for customer support professionals to provide outstanding service to a global customer base, helping users feel supported and satisfied while using their chat marketing platform. The role involves analyzing queries, escalating issues, sharing feedback, and collaborating with the team.
Skills
Qualifications
About Manychat
manychat.comManyChat is a conversational marketing platform that lets businesses build chatbots and automate messages across Facebook Messenger, Instagram, WhatsApp, SMS (and email) using a visual drag-and-drop flow builder. It includes audience segmentation, broadcast and drip campaigns, commerce tools (product galleries/checkout), and integrations with CRMs and e-commerce platforms. Marketers and e‑commerce teams use ManyChat to capture leads, recover carts, run promotional campaigns, and drive revenue with personalized automated conversations. The service is offered with a free tier and paid plans that add advanced automation, analytics, and team features.
Recent company news
TechCrunchManychat taps $140M to boost its business messaging platform with AI
Apr 22, 2025
Summit PartnersManychat Raises $140M Led by Summit Partners
Apr 22, 2025
TipRanksManychat Positions Creator Infrastructure as Hedge Against Platform Volatility
3 weeks ago
FacebookAuthority Income Accelerator grew revenue and improved return on ad spend with Instagram Direct.
Sep 24, 2025
Crunchbase NewsManychat Raises Massive $140M Round To Push Chat Automation
Apr 22, 2025
About Manychat
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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