Customer Support Agent

Taptap Send(2 months ago)

RemoteFull TimeJunior$46,363 - $62,423 (estimated)Customer Experience

About this role

A Customer Support Agent at Taptap Send serves as the primary contact for customers, providing timely and empathetic assistance via chat, email, and phone. Responsibilities include resolving standard customer issues, documenting interactions, escalating complex cases, and collaborating with internal teams to enhance customer satisfaction. The role offers opportunities for advancement to a Tier 2/Escalation Agent position, focusing on more complex problems and continuous improvement initiatives, while requiring fluency in English and another language such as Bengali or Hindi.

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Required Skills

Customer Support
Issue Resolution
Documentation
Process Adherence
Team Collaboration
Product Knowledge
Communication Skills
Empathy
Problem-Solving
Multitasking

+7 more

Qualifications

Fluent in English plus one of: Bengali, Nepali, Hindi, Portuguese or Creoles

About Taptap Send

www.taptapsend.com

Taptap Send is a user-friendly money transfer app that allows users to send money quickly and at competitive rates from countries like the UK, EU, and Canada to regions in Africa, Asia, and Latin America. The platform offers instant deposits into mobile money wallets, ensuring that funds are available to recipients swiftly and securely. With no transfer fees on most transactions and the convenience of easy smartphone access, Taptap Send is designed to make sending money as simple as sending a text. The company's commitment to regulatory compliance enhances trust and reliability in its service.