Customer Support Agents
AutoDS(1 month ago)
About this role
A Customer Support Agent at AutoDS serves as a primary user-facing representative for the company’s eCommerce SaaS platform, contributing to customer satisfaction and retention. The role is technical-facing and sits within the Customer Experience team, reporting to the Customer Support Manager. This is a fully remote, full-time position.
Required Skills
- Customer Support
- Technical Aptitude
- CRM
- English Communication
- Multitasking
- Time Management
- Remote Work
- Chat Support
- Ticketing
- Troubleshooting
+5 more
About AutoDS
autods.comWP Rocket (by WP Media) is a commercial WordPress performance plugin that speeds up websites through caching, cache preloading, GZIP compression, CDN integration, and front-end optimizations like minification, concatenation, and lazy loading. It also offers database cleanup, deferred JavaScript loading, image lazy loading, and integrations for popular page builders and eCommerce plugins. Site owners and developers choose WP Rocket for its beginner-friendly interface, out-of-the-box effectiveness, strong compatibility with themes and plugins, and responsive support and documentation.
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