Support Agent, United Kingdom
AutogenAI(13 days ago)
About this role
A Customer Support Agent at AutogenAI is a customer-facing member of the team who represents the company to users of its generative AI SaaS platform. The role supports customer satisfaction and retention while collaborating cross-functionally as the company scales.
Required Skills
- Product Support
- Troubleshooting
- JSON Logs
- Prioritisation
- Documentation
- Collaboration
- Communication
- Technical Aptitude
- Zendesk
- Datadog
Qualifications
- Bachelor's Degree
- Computer Science Degree (Preferred)
About AutogenAI
autogenai.comAutogenAI delivers AI-powered proposal writing solutions that help businesses quickly generate tailored, professional sales and service proposals from briefs and reusable templates. The platform automates content creation, formatting, and boilerplate reuse while allowing teams to customize language and pricing for each prospect. Designed for sales, professional services, and agencies, AutogenAI supports collaboration and streamlined editing workflows to shorten proposal cycles and improve consistency. Its aim is to boost win rates and cut time spent on proposal production by combining natural language generation with business templates and tracking.
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