Customer Support Analyst MX
Toku(2 months ago)
About this role
The Customer Support Analyst MX at Toku plays a vital role in ensuring customer satisfaction and success by resolving technical issues and analyzing complex problems. This position entails investigating root causes through data analysis, providing effective solutions, and enhancing user experience through clear communication and collaboration with various teams. The role also involves proposing process improvements to optimize operations, requiring strong problem-solving skills and a customer-centered mindset.
Required Skills
- Customer Support
- Satisfacción del Cliente
- Resolución de Problemas
- Análisis de Datos
- Comunicación Empática
- Mejora de Procesos
- Colaboración en Equipo
- Mentalidad Orientada al Cliente
- Habilidades de Comunicación
- Análisis Proactivo
+7 more
Qualifications
- Título universitario o equivalente
About Toku
trytoku.comToku is a cutting-edge payment collection platform designed for businesses, offering a secure and automated solution for managing recurring payments. The platform enhances the payment experience for both companies and their clients by providing a seamless and reliable interface for transactions. Toku focuses on increasing revenue and reducing administrative tasks by streamlining the entire payment collection process. With features like real-time payment visibility and compliance assurance, Toku positions itself as a trusted partner for industries such as education, finance, and telecommunications in Latin America.
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