Customer Support Analyst
PPRO(15 days ago)
About this role
The Customer Support Analyst II at PPRO will provide technical and functional support to clients in the payments industry, ensuring smooth onboarding, issue resolution, and ongoing assistance. The role involves collaborating with internal teams and maintaining high standards of customer satisfaction, with a focus on operational excellence.
Required Skills
- Customer Support
- Troubleshooting
- API
- Payment Processing
- Ticketing Systems
Qualifications
- 2-3 years support experience
- English proficiency
About PPRO
ppro.comNew Relic is a cloud-based observability platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), infrastructure and container monitoring, logs, metrics, distributed tracing, real user and synthetic monitoring, dashboards, alerts, and AI-assisted analysis. Delivered as SaaS with language- and platform-specific agents, APIs, and integrations for cloud providers and CI/CD tooling, it provides end-to-end visibility across modern, distributed stacks. Teams use New Relic to correlate telemetry, speed root-cause detection, and improve reliability and customer experience.
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