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Customer Support Assistant at Awin - ApplyBlast

Customer Support Assistant

Awin

12 days ago

4.3 on Glassdoor

São Paulo, São Paulo, Brazil

Hybrid

Full Time

Junior

1 applicant

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About this role

The Customer Support Assistant delivers high-quality, empathetic, and solution-focused support experiences for clients, ensuring timely and accurate responses across the Platform Services Support Team. This role involves managing client support requests, optimizing processes, and contributing to continuous improvement efforts to enhance the overall customer experience. The position requires balancing speed with accuracy while maintaining strong ownership of tasks and outcomes.

Responsibilities

Manage client support requests and resolve issues
Deliver high-quality reactive and proactive client communication
Support Bronze client service activities and report preparation

Skills

About Awin

awin.com

Headquarters

Berlin, Berlin, Germany

Company Size

1001-5000 employees

Founded

2000

View Profile

Awin is a global affiliate marketing network that connects advertisers and publishers to drive performance-based customer acquisition and monetization. Its platform provides tracking, reporting, payments, and campaign management tools to help advertisers run affiliate and partner programs and help publishers earn online through referrals and content. Operating across many countries and verticals, Awin supports fraud prevention, attribution and analytics to optimize partnerships at scale. Thousands of brands and publishers use Awin for its global reach, partner ecosystem, and partner-support services.