Customer Support, Associate B

As a Customer Support Associate Specialist at Blackbaud, you will serve as a trusted advisor to B2B clients in the social good sector, specializing in troubleshooting complex technical issues for enterprise-grade software solutions. The role involves leveraging diagnostic tools to resolve incidents, creating knowledge base content using KCS methodologies, and acting as a liaison between customers and internal engineering teams. You will directly impact organizations by ensuring seamless support delivery and contributing to product improvements through incident analysis.