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© All Rights Reserved. ApplyBlast.com
Macmillan Learning
The Technical Analyst provides first-level technical support to end users, handling incidents and service requests via phone, email, chat, and remote tools while adhering to SLA targets. The role involves troubleshooting Windows, Microsoft 365, MFA/SSO issues, managing Active Directory tasks, and supporting various endpoint devices.
Macmillan Learning is an educational publisher and edtech company that creates textbooks, digital courseware, and assessment solutions for higher education and instructors. Its platforms (such as Achieve and Sapling) combine interactive homework, adaptive learning, and analytics to boost student engagement and improve outcomes. The company also provides instructor resources, course design support, and services to help faculty implement evidence‑based teaching and measure learning success.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Macmillan Learning.
7% above the average for this role
Technical Analyst
Macmillan Publishers
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