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Customer Support Associate - Maternity Leave Cover (~September 2026 - July 2027) at CreativeX - ApplyBlast

Customer Support Associate - Maternity Leave Cover (~September 2026 - July 2027)

CreativeX

2 months ago

London, England, United Kingdom

Onsite

Full Time

Junior

0 applicants

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About this role

The Customer Support Associate will provide day-to-day technical assistance to users of CreativeX's AI-driven SaaS platform, handling queries via email and chat, triaging issues, and contributing to documentation and process improvements. The role supports enterprise customers in a fast‑paced startup environment and collaborates with product, engineering, and client success teams.

Responsibilities

Provide responsive technical support via email and chat
Triaging and escalating bugs and high‑priority client issues
Collaborate with product, engineering and client success teams to resolve support issues

Skills

About CreativeX

creativex.com

Headquarters

New York, New York, United States

Company Size

51-200 employees

Founded

2015

View Profile

CreativeX is a creative analytics and optimization platform that helps marketers make data‑powered creative decisions by providing a single source of truth to measure, optimize, and scale creative excellence. The platform centralizes performance data across channels and surfaces which creative elements drive results, giving teams diagnostics and insights to prioritize tests and improve ROI. Built for brands and agencies, CreativeX integrates with ad platforms and creative workflows to streamline reporting, testing, and creative operations so teams can move faster and produce higher‑performing creative.