Customer Support Specialist (Shop Boss)

The Customer Support Specialist at Vehlo provides frontline technical support to customers via phone, email, chat, and screen-sharing tools, focusing on troubleshooting and resolving application and workflow issues. This role involves collaborating with internal teams to escalate complex problems and advocating for the customer experience by educating users on best practices. The position aims to deliver a high-quality customer experience in a fast-paced SaaS support environment.