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Customer Support Associate at STEMCELL Technologies - ApplyBlast

Customer Support Associate

STEMCELL Technologies

3 days ago

2.7 on Glassdoor

Burnaby, British Columbia, Canada

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Support Associate at STEMCELL Technologies handles order processing, shipment coordination, and customer inquiries via phone, email, and live chat. The role requires strong communication skills, data entry accuracy, and the ability to troubleshoot issues while collaborating with internal teams to ensure timely order fulfillment. This position offers growth opportunities within a leading Canadian biotech company.

Responsibilities

Process customer and internal orders in the enterprise resource planning system
Resolve customer and order-related issues through Live Chat, Phone, and Email
Coordinate shipments and manage open orders including backorders and standing orders