Customer Support Call Handler (Temporary Position – Parental Leave Cover)

FP Mailing UK is seeking a temporary Customer Support Call Handler to cover a maternity leave position, responsible for managing incoming customer calls and providing first-line technical support. The role involves resolving customer issues, coordinating product replacements, and maintaining high levels of customer satisfaction through professional communication and service. The position also includes managing support emails, identifying opportunities to upgrade service contracts, and ensuring established performance targets are met.