Customer Support Center Specialist

The Customer Support Center Specialist serves as the first point of contact for military and civilian personnel, providing walk-up and telephone support for a 10,000-person user community. The role involves managing incoming calls and in-person requests by logging issues in ServiceNow, resolving tickets, and providing technical support for account creation, device configuration, and email issues. The specialist is also responsible for maintaining asset management databases and supporting on-call help desk operations.