Dye & Durham
The Customer Support Consultant serves as the primary point of contact for customers seeking assistance with legal software platforms, managing a high volume of inbound phone and email requests. This role focuses on resolving basic inquiries, troubleshooting technical issues, and delivering exceptional customer service while maintaining accurate documentation in Zendesk. The position also involves contributing to knowledge resources and participating in continuous improvement initiatives.
Headquarters
Mulgrave, New South Wales, Australia
Company Size
51-200 employees
Founded
1948
Enhance your law practice with Dye & Durham's cloud-based solutions: practice management software (Unity®), vital data insights, due diligence tools, and secure payments infrastructure.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Dye & Durham.
31% below the average for this role