Customer Support Engineer, L1
Enghouse
About this role
A Level 1 Customer Support Engineer at Enghouse provides technical support to customers through various channels, focusing on issue diagnosis, resolution, and building positive client relationships. The role involves support activities both online and on-site, documentation, and escalation management, contributing to customer satisfaction and operational efficiency.
Skills
About Enghouse
enghouse.comEnghouse Systems Limited is a publicly traded Canadian software and services company founded in 1984 (TSX: ENGH). It develops and sells enterprise-oriented applications across two business segments, serving distinct vertical markets with industry-specific software. Enghouse’s offerings focus on communications, customer experience and operational applications—delivered through a mix of in‑house development and acquisitions. The company positions itself as “software engineered for results” for a global customer base.
About Enghouse
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Enghouse.
Salary
$68k – $91k
per year