Customer Support Engineer
Contentsquare(22 days ago)
About this role
The Customer Support Engineer at Contentsquare supports enterprise customers of both Heap and Contentsquare by resolving technical issues related to analytics implementation and data collection. The role involves working directly with customers to address technical questions and data discrepancies while ensuring they gain maximum value from the platform. It sits at the intersection of product, engineering, and customer success, requiring an interest in complex systems and web technologies. The position is based in Cairo within a global, inclusive organization focused on digital experience intelligence.
Required Skills
- Technical Support
- Customer Communication
- JavaScript
- HTML CSS
- Web Debugging
- Browser Devtools
- API Troubleshooting
- SQL Basics
- Ticket Management
- Issue Escalation
+9 more
About Contentsquare
contentsquare.comContentsquare is an AI-powered experience intelligence platform that helps businesses understand and optimize digital experiences. It combines experience and product analytics with Voice of Customer tools to surface behavioral and journey insights that drive engagement, conversion, and retention. Enterprises use Contentsquare to prioritize UX and product improvements, personalize experiences, and measure the impact of changes. The platform is built for product, marketing, and UX teams at scale across global brands.