Technical Support Engineer, Tier 2
Gong.io(21 days ago)
About this role
Gong is hiring a Technical Support Engineer to deliver expert technical support and guidance for its Revenue AI Platform. The role focuses on resolving complex customer issues and partnering cross-functionally to drive effective solutions in an SLA-driven environment. This position directly impacts customer satisfaction, product adoption, and operational efficiency.
Required Skills
- Technical Support
- Troubleshooting
- Root Cause Analysis
- Customer Escalations
- Zendesk
- Jira
- Salesforce
- SQL
- Snowflake
- Kibana
+18 more
About Gong.io
gong.ioGong is a Revenue AI operating system that helps go-to-market teams capture and analyze multimodal revenue signals—calls, meetings, emails, and more—to drive growth. The platform combines specialized AI agents, advanced signal processing, and purpose-built applications for deal intelligence, pipeline management, forecasting, and sales coaching. By surfacing actionable insights, automating routine work, and integrating with CRMs and collaboration tools, Gong helps revenue teams improve win rates, forecast accuracy, and rep productivity.
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