Support Representative

Braze

1 month ago

4.2 on Glassdoor

Singapore

Hybrid

Full Time

Junior

0 applicants

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About this role

A Support Representative at Braze is a member of the Global Customer Support team who serves as a trusted product expert and primary point of contact for inbound technical inquiries. The role involves owning complex technical cases end-to-end, diagnosing and resolving issues, answering product questions, and guiding customers on best practices to drive adoption and ensure a great customer experience.

Skills

Qualifications

Associate DegreeTechnical Bootcamp Certification

About Braze

braze.com

Braze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.