Customer Support Engineer
Kinetic
About this role
A Customer Support Engineer at Uniti AI focuses on resolving customer issues, improving support workflows, and translating user feedback into product recommendations. The role bridges customer needs with product development and engineering teams.
Skills
About Kinetic
uniti.comUniti is a U.S. telecom infrastructure company that designs, builds and operates high‑capacity fiber networks and connectivity services for carriers, enterprises and government/public‑sector customers. It provides dark fiber, lit services, fiber leasing and wholesale carrier‑grade transport alongside managed solutions like dedicated internet access, enterprise WANs, SIP trunking and hosted/VoIP voice. Uniti also supports verticals such as K–12 education (E‑Rate eligible), healthcare (HIPAA‑aware connectivity and telehealth backhaul) and municipal/federal clients with scalable, secure broadband and backhaul. Customers rely on Uniti for its extensive fiber footprint, carrier‑grade reliability and flexible commercial models for wholesale and enterprise deployments.
About Kinetic
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Kinetic.
Salary
$100k – $140k
per year