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Product Support at Stripe - ApplyBlast

Product Support

Stripe

1 month ago

3.7 on Glassdoor

Dublin, County Dublin, Ireland

Onsite

Full Time

Senior

0 applicants

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About this role

This role within the global Product Support team focuses on delivering excellent user experiences by resolving complex technical issues and strategically improving support systems. The position requires leveraging technical expertise in SQL and APIs to collaborate with Engineering and Product teams, driving operational efficiency and continuous improvements. Key responsibilities include optimizing support processes, leading cross-functional projects, and enhancing product reliability based on user feedback.

Responsibilities

Analyze and troubleshoot complex technical issues through direct user interaction
Develop product expertise and collaborate with cross-functional teams to resolve user issues
Optimize support processes and lead continuous improvement initiatives to enhance user experience

Skills

About Stripe

stripe.com

Headquarters

South San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Stripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.