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© All Rights Reserved. ApplyBlast.com
Mercura
As Mercura's first Support Engineer, you will own end-to-end technical customer resolution, investigating production issues across logs, databases, and codebases to drive conflicts to resolution. This role bridges customer support and engineering by debugging real problems, designing AI agents for automation, and collaborating directly with product teams to implement deeper system fixes. You must balance deep technical debugging with strong customer communication to ensure clients trust the platform while working within a high-growth YC company.
We create AI-powered CPQ (Configure, Price, Quote) solutions, that enables complex manufacturing companies to sell smarter and faster.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Mercura.
84% above the average for this role