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Technical Support Engineer at Dataminr - ApplyBlast

Technical Support Engineer

Dataminr

5 days ago

3.9 on Glassdoor

London, England, United Kingdom

Hybrid

Full Time

Medior

0 applicants

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About this role

As a Technical Support Engineer at Dataminr, you will own the end-to-end support experience for enterprise customers, handling everything from quick fixes to deep technical investigations across authentication, integrations, and customer environments. The role involves resolving login failures, debugging alert delivery issues, and troubleshooting network problems while collaborating with Product and Engineering teams to resolve product defects. You will also contribute to the knowledge base and participate in a weekend on-call rotation to address urgent customer issues.

Responsibilities

Configure and troubleshoot SSO integrations including SAML and OIDC
Debug alert delivery failures across email mobile webhook and API channels
Work with Product Engineering and Customer Success to resolve product defects

Skills

About Dataminr

dataminr.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2009

View Profile

Dataminr is the leading AI platform for real-time event, threat, and risk intelligence. Trusted by Fortune 50 leaders and over 100 U.S. government agencies, we deliver the instant clarity needed for faster, more informed decisions to protect what matters most.