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Customer Support Engineer at Aiwyn - ApplyBlast

Customer Support Engineer

Aiwyn

1 month ago

3.3 on Glassdoor

Remote

Full Time

Junior

6 applicants

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About this role

The role provides front-line product support for Aiwyn's accounting SaaS platform, troubleshooting software issues, assisting with setup and configuration, and delivering training to users. The engineer collaborates with development, product, and implementation teams to resolve technical problems and improve support documentation.

Responsibilities

Provide expert technical support via tickets, chat, and phone
Collaborate with development and product teams to resolve bugs and feature requests
Create and maintain support documentation, FAQs, and knowledge base articles

Skills

About Aiwyn

aiwyn.ai

Headquarters

Charlotte, North Carolina, United States

Company Size

11-50 employees

Founded

2020

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Aiwyn is an all‑in‑one platform built for modern accounting firms, marketed as the first complete platform for their practice needs. It delivers relationship‑centered automation across payments, practice management, client experience, and tax, consolidating billing, workflows, communications, and tax processes. Aiwyn aims to help firms reduce manual work, streamline operations, and improve client engagement through integrated tools and automation.