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© All Rights Reserved. ApplyBlast.com
LightBox
A Senior Support Specialist serves as an escalation point for complex technical issues, collaborating with engineering and product teams to resolve customer-impacting problems and improve support efficiency. The role involves conducting root-cause analysis, documenting processes, mentoring team members, and actively contributing to product enhancements based on customer feedback. This position requires strong analytical skills in SaaS troubleshooting, SQL, and API management to maintain high service levels.
Headquarters
New York, New York, United States
Company Size
201-500 employees
Founded
2019
LightBox is a commercial real estate (CRE) data analytics and location-intelligence platform that aggregates building footprints, tax parcels, zoning, geospatial, and environmental property data into a unified system. It delivers mapping, spatial analytics, reporting and data-delivery tools (including APIs) to support site selection, portfolio analysis, valuation, risk assessment, and market research. By integrating diverse datasets and visualization capabilities, LightBox helps CRE professionals quickly access, analyze, and act on property and location insights. Its customers include brokers, investors, lenders, developers and public-sector users seeking more efficient property research and decision-making.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for LightBox.
22% below the average for this role