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Customer Support Engineer at Talkdesk - ApplyBlast

Customer Support Engineer

Talkdesk

2 months ago

3.2 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

This role leads complex customer support triage and escalations, driving issues through resolution while serving as a technical point of contact for partner and user developers. The position involves developing automation tools, applying advanced troubleshooting techniques, and collaborating with internal teams to ensure timely delivery of feature requests and bug fixes. The role also focuses on identifying customer feedback, conducting demos, and building trust with client leadership to drive customer success.

Responsibilities

Lead complex customer support triage tasks and drive issues through resolution
Develop tools to automate recurring tasks and apply advanced troubleshooting techniques
Partner with internal teams to assure timely delivery of feature requests and bug fixes

Skills

Qualifications

Salesforce (certified admin)

About Talkdesk

talkdesk.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Talkdesk is a cloud-based customer experience automation (CXA) company that provides AI-powered contact center software and tools for modern customer service. Its platform combines AI, intelligent automation, omnichannel routing, and analytics to help enterprises scale support, reduce costs, and deliver faster, more personalized interactions. Talkdesk offers integrations with CRM and business systems plus workforce management, self-service, and reporting capabilities. Positioned as a global, enterprise-grade solution, it emphasizes flexibility, security, and innovation.