Customer Support Lead & RMA Coordinator
xoticpc
About this role
XOTIC PC is seeking a technical support and operations lead to manage customer service, escalate technical issues, and oversee RMA processes in their Lincoln, Nebraska location. The role involves guiding support team members, ensuring efficient RMA workflow, and working with high-performance PC hardware.
Skills
Qualifications
About xoticpc
xoticpc.comXOTIC PC is a gaming-focused computer builder that designs and assembles custom gaming laptops, desktops, and notebooks. It positions itself as an experienced, customer-focused company that tailors configurations to maximize gaming performance and aesthetics. The brand offers a build-to-order experience, inviting customers to configure and purchase their own high-performance rigs online. By delivering bespoke machines, XOTIC PC helps gamers take their gaming to the next level.
About xoticpc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for xoticpc.
Salary
$60k
per year