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© All Rights Reserved. ApplyBlast.com
Empower AI
The Customer Support Lead will manage multi-tier service desk operations for the Defense Counterintelligence and Security Agency, overseeing Tier I‑III support for approximately 13,000 personnel. The role involves applying ITIL/ITSM and SAFe methodologies, driving performance metrics such as First Call Resolution and Customer Satisfaction, and engaging with senior government executives on service improvements.
Headquarters
Reston, Virginia, United States
Company Size
1001-5000 employees
Founded
1989
Empower AI is a U.S. federal government contractor providing artificial intelligence and technology solutions to the military and civilian agencies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Empower AI.
Empower AI didn’t post a salary, so this is our estimate from similar listings.
29% above the average for this role