Customer Support Manager (Hybrid - Atlanta,GA)

Togetherwork(2 months ago)

HybridFull TimeManager$125,464 - $164,236 (estimated)Customer Support

About this role

The Customer Support Manager at Shulware (a Togetherwork company) is a leadership role responsible for ensuring outstanding customer experiences and supporting company growth. The position focuses on shaping support strategy, optimizing operations, and partnering with product and development to influence product quality and roadmap. This is a hybrid role based in Atlanta, GA with an expectation of 2–3 days per week in office.

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Required Skills

Leadership
Coaching
Team Management
Process Management
Policy Development
Escalation Management
Product Partnership
Quality Assurance
Knowledge Management
AI Tools

+7 more

Qualifications

Bachelor's Degree

About Togetherwork

togetherwork.com

Togetherwork provides integrated software and financial solutions for communities, associations, and mission-driven organizations. Its platform combines community and operations tools with payments, fundraising and financial administration to help groups centralize workflows and revenue. Togetherwork’s goal is to simplify back‑office work, boost member engagement, and improve reporting and impact tracking. Organizations use it to replace fragmented systems with a single platform tailored to community needs.

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