Technical Support Engineer, Tier 3 Support - API

Outreach(8 days ago)

HybridFull TimeSenior$154,141 - $204,581 (estimated)Technical Support Engineering

About this role

A Tier 3 Technical Support Engineer at Outreach is a senior, customer-facing role serving as a product and technology subject-matter expert for the Outreach AI Revenue Workflow Platform. The position is based in Atlanta and operates in a hybrid model with three in-office days per week.

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Required Skills

API Support
SaaS APIs
Troubleshooting
Escalation Management
Customer Facing
Mentoring
Bug Triage
Release Vetting
Monitoring Tools
Networking

+5 more

About Outreach

outreach.io

Outreach is a sales engagement and revenue operations platform that helps revenue teams automate prospecting, manage multi-channel cadences, and capture sales activity to drive pipeline. It offers sequencing for email, calls, and meetings, activity capture and analytics, forecasting and coaching tools, and deep integrations with CRMs and common sales tech. Outreach is designed to boost rep productivity and conversion rates through workflow automation, performance insights, and workflow orchestration. Companies choose Outreach for its automation capabilities, analytics-driven coaching, and enterprise-grade integrations.