Datadog

Manager 2, Premier Support Engineering - Boston

Datadog(1 month ago)

HybridFull TimeManager$128,000 - $171,000Technical Solutions
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About this role

This role is a people-leadership position on Datadog’s Technical Solutions team, overseeing Premier Support Engineers who act as in-house product experts for Datadog’s premier customers. The position supports customer success and company growth by ensuring high-quality technical support and strong customer relationships. The role is based in a hybrid workplace with an expectation to work from a Datadog office 3–5 days per week.

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Required Skills

  • People Management
  • Coaching
  • Mentoring
  • Relationship Building
  • Performance Management
  • Troubleshooting
  • Integrations
  • Interviewing
  • Onboarding
  • Training

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Datadog

About Datadog

datadoghq.com

Datadog is a SaaS monitoring and observability platform that helps teams see inside infrastructure, applications, logs, and user experience across cloud-scale environments. It ingests metrics, traces, and logs from hundreds of integrations and provides unified dashboards, alerts, APM, log management, synthetics, and security monitoring. Developers, operations, and security teams use Datadog to detect, troubleshoot, and optimize performance and reliability for modern distributed systems.

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