Customer Support Manager

Gradient

2 months ago

4.0 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Manager

2 applicants

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About this role

The Customer Support Manager at Gradient is a senior support leader responsible for shaping the support function at a climate-focused home decarbonization company. This role partners across the organization to align support with business growth and ensure excellent customer outcomes. The position is based near Gradient’s San Francisco headquarters (US-remote considered) and includes base salary plus equity.

Skills

About Gradient

gradiant.com

Gradiant is a water treatment solutions and technologies company that designs and delivers advanced systems to reduce, reclaim, and renew water for industrial customers worldwide. It combines proprietary treatment technologies, engineered systems, and digital operations to treat challenging streams—desalination, brine management, wastewater recycling, and resource recovery—across sectors like power, oil & gas, mining, semiconductors, and manufacturing. Gradiant provides modular and full-scale plants plus lifecycle services (operations, remote monitoring, and performance guarantees) to lower water and energy costs and meet regulatory and sustainability goals. The company focuses on innovation and circular-water approaches to help customers minimize freshwater intake and waste discharge.