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Customer Support Manager at Simpson Gumpertz & Heger - ApplyBlast

Customer Support Manager

Simpson Gumpertz & Heger

6 days ago

4.0 on Glassdoor

Bunbury, Western Australia, Australia

Onsite

Full Time

Manager

0 applicants

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About this role

The Customer Support Manager will manage a portfolio of key construction industry customers, driving aftermarket parts and service sales growth while delivering exceptional product support solutions. This customer-facing role involves building strong relationships, identifying new business opportunities, and resolving complex operational and commercial issues to maximize equipment performance. The position requires strong experience in customer account management and technical product support within the construction, mining, or heavy equipment industry.

Responsibilities

Manage portfolio of key construction industry customers and drive aftermarket sales growth
Identify new business opportunities and lead customer engagement activities
Coordinate support solutions and resolve complex operational and commercial issues

Skills

About Simpson Gumpertz & Heger

sgh.com

Headquarters

Waltham, Massachusetts, United States

Company Size

501-1000 employees

Founded

1956

View Profile

SGH (Simpson Gumpertz & Heger) is a multidisciplinary engineering firm that designs, investigates, and rehabilitates buildings and infrastructure with the goal of "performance beyond expectation." The firm combines structural engineering, building enclosure and materials science, forensic investigation, testing, and research to solve complex problems for treasured community assets and new construction alike. SGH works across the project lifecycle—design, inspection, repair, and long‑term performance planning—emphasizing technical rigor and practical solutions that meet today’s needs and future realities.