Customer Support Representative - U.S. based

Shopmonkey(12 days ago)

HybridFull TimeJunior$40,000 - $50,000Customer Support

About this role

Shopmonkey is seeking a customer support representative to build relationships with auto repair shops, deliver outstanding service, and assist in resolving inquiries and issues. The role involves engaging with customers through multiple channels, understanding their needs, and ensuring a positive experience while supporting the company's growth.

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Required Skills

Customer Service
Communication
Problem Solving
Support
Auto Repair

About Shopmonkey

shopmonkey.io

Shopmonkey is a cloud-based shop management platform for auto repair and collision shops that centralizes operations and customer workflows. It offers invoicing and POS, CRM and customer communication, parts and inventory management, appointment scheduling, repair orders/technician workflows, and integrated payments. The product is designed to simplify shop administration, improve shop efficiency, and boost revenue through streamlined estimates, digital paperwork, and reporting. Shopmonkey targets independent and multi-location repair shops and offers demos to get started.

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