Customer Support Representative

Fieldguide(3 months ago)

HybridFull TimeMedior$54,000 - $65,000Go to Market

About this role

As a Customer Support Representative II at Fieldguide, you will drive customer success by managing onboarding and providing advanced technical support throughout the customer lifecycle. Your responsibilities include resolving complex product issues, leading implementation activities, developing tailored adoption plans, and contributing to support process improvements. With a focus on high-quality support, you'll work closely with customers to ensure they maximize the value of the Fieldguide platform while also documenting insights and best practices. You should have over three years of SaaS support experience, strong technical abilities, and a customer-first mindset.

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Required Skills

Customer Support
Technical Support
Onboarding
Documentation
Risk Mitigation
Process Improvement
Customer Communication
Project Management
Technical Aptitude
SaaS Experience

+10 more

About Fieldguide

www.fieldguide.io

Fieldguide is an AI-powered audit and advisory automation platform designed to streamline workflows and enhance client collaboration for audit and advisory firms. It provides a comprehensive suite of tools including document management, engagement management, and automated reporting, enabling firms to increase efficiency and margins. With a focus on modernizing the advisor-client experience, Fieldguide is trusted by leading firms in the industry to drive innovation and deliver exceptional services.

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