Customer Support Representative

Civitas Learning(8 days ago)

RemoteFull TimeJunior$25,000 - $26,000Customer Support

About this role

A Customer Support Representative at Civitas Learning is a member of the Customer Support team for a student-impact analytics platform. The role supports the company’s mission of helping higher education institutions apply student data to improve outcomes by ensuring product data integrity and usability. The position operates within a mission-driven, multi-cultural, and collaborative environment focused on data-driven insights for colleges and universities.

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Required Skills

Customer Support
Ticket Triage
Troubleshooting
SQL
Postgres
MySQL
AWS Console
GitHub
JIRA
Linux Tools

+5 more

Qualifications

Bachelor's Degree

About Civitas Learning

civitaslearning.com

Civitas Learning is an education-technology company that delivers analytics surfaced in AI-powered workflows to help higher-education institutions make smarter decisions, work in sync, and scale proactive student support. Its SaaS platform ingests campus data, applies predictive models and prescriptive insights, and delivers dashboards, alerts, and workflow tools to identify at-risk students and prioritize interventions. Civitas partners with colleges and universities to integrate with existing systems, align teams, and drive measurable improvements in retention, completion, and equity.