French Customer Care Agent
Deliveroo(24 days ago)
About this role
This role involves managing and resolving complex customer complaints at Deliveroo, focusing on high-priority escalations within a fast-paced environment. The individual will ensure fair and timely resolutions, contribute to process improvements, and engage with various stakeholders to enhance customer outcomes.
Required Skills
- Customer Service
- Complaint Resolution
- Regulatory Compliance
- Root Cause Analysis
- Communication
- Negotiation
- Problem Solving
- Case Management
- Empathy
- Dispute Resolution
About Deliveroo
deliveroo.co.ukDeliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.
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