Customer Support Representative
Dockwa
About this role
A Customer Support Representative at Dockwa provides frontline support to marina operators and boaters, helping them navigate software, solve technical challenges, and improve their experience with the platform.
Skills
About Dockwa
dockwa.comDockwa is a marine technology company that operates an online marketplace and software platform connecting boaters with marinas and yacht clubs for slip, mooring, and transient dock reservations. It provides booking and reservation tools, secure payment processing, guest management, and marina operations features to streamline berth scheduling and increase occupancy. Boaters use Dockwa’s web and mobile apps to find availability, request or confirm stays, and pay online, while marinas use its tools to manage inventory, communications, and reporting. Trusted by numerous marinas and boaters, Dockwa aims to simplify the boating experience through digital tools and integrations.
Recent company news
Newport Daily NewsNewport-based tech startup raises $14.2 million to expand marine docking website Dockwa, launch camp reservation platform.
Oct 28, 2020
PR NewswireThe Wanderlust Group Raises $30 Million in a Series C Led by Thursday Ventures; Launches The Wanderfund to Support Environmental Causes
Jan 19, 2022
ForbesFour-Day-Workweek, Remote-First, Environmentally Friendly Dockwa Rides The Waves Of The Growing Boating Trend
Jan 19, 2022
the-triton.comDockwa acquires Marinas.com
Mar 1, 2017
The Business JournalsAmid coronavirus, it's mostly smooth sailing for Dockwa
Jun 9, 2020
About Dockwa
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Dockwa.
Salary
$119k – $169k
per year
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