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Customer Support Representative at Simpro Software - ApplyBlast

Customer Support Representative

Simpro Software

4 months ago

1.6 on Glassdoor

Melbourne

Onsite

Full Time

Junior

0 applicants

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About this role

A Customer Support Representative Tier 1 provides first-line support to AroFlo customers via phone and chat, resolving basic issues, logging interactions, identifying technical problems, and contributing to software improvements.

Responsibilities

Customer Engagement: Professionally engage with AroFlo customers, clients, and internal stakeholders to address their inquiries, concerns, and feedback.
Product Expertise: Develop expertise in AroFlo's core product and add-ons, including email sending domains, payment gateways, SMS messaging, Aropoint GPS, and accounting integrations.
Inbound Queries: Efficiently handle inbound customer queries via phone and chat.
Problem Resolution: Collaborate with customers to identify and resolve software-related issues, providing timely and effective solutions.
Software Improvement: Actively participate in identifying opportunities to enhance AroFlo's software and contribute to implementing necessary improvements.