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Customer Support Representative at Granicus - ApplyBlast

Customer Support Representative

Granicus

1 month ago

2.8 on Glassdoor

Remote

Full Time

Junior

1 applicant

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About this role

The role involves providing technical assistance and product knowledge for Granicus' suite of government technology solutions, handling inbound queues, case assignments, escalations, and 24/7 on‑call support. The representative ensures a high‑quality customer experience by troubleshooting issues, meeting service level agreements, and collaborating across teams.

Responsibilities

Provide technical support and troubleshoot customer issues
Manage and prioritize support tickets to meet SLA
Assist with case escalations and on‑call support

Skills

About Granicus

granicus.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

1999

View Profile

Granicus is a SaaS company that builds cloud-based software to help government and public sector organizations digitize and manage citizen engagement, meetings, records, and service delivery. Its platform includes tools for meeting and legislative management (agendas, livestreaming, voting and minutes), public records and FOIA/Right-to-Know workflows, digital communications and constituent engagement, and analytics to track performance and accessibility. Granicus emphasizes secure, compliant, and accessibility-focused solutions designed for the needs of federal, state, and local agencies and other public institutions.