Customer Support Representative

Neko Health is seeking a Customer Support Representative to serve as the primary point of contact for members in EMEA, managing multi-channel support across email, phone, text, and social media. This role focuses on delivering empathetic, human-centric service while handling bookings, product inquiries, and complaint resolution to ensure high customer satisfaction. The representative will own cases from start to finish, ensuring timely resolutions and contributing to continuous product and experience improvements.