Customer Resilience and Journey Success Lead
M&G plc
About this role
The role involves supporting customers during their journey, handling complaints, and providing early intervention to ensure fair and empathetic resolutions. It focuses on complaint resolution, customer vulnerability awareness, and journey support within a regulated financial services environment.
Skills
About M&G plc
mandg.comM&G plc is an international leader in savings and investments with more than five million customers
Recent company news
TipRanksM&G Publishes 2025 Annual Report and Raises Total Dividend to 20.5p
6 hours ago
Kalkine MediaM&G PLC Boosts Dividend Amid Stable Profit Year
3 hours ago
Proactive InvestorsM&G raises dividend 2% after year of flat profits
5 hours ago
MarketBeat193,563 Shares in Eastman Chemical Company $EMN Purchased by M&G PLC
3 weeks ago
National TodayM&G PLC Invests $1.88 Million in Southern Company
3 weeks ago
About M&G plc
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for M&G plc.
Salary
$89k – $119k
per year
More jobs at M&G plc
Similar Jobs
Customer Resolution and Assurance Specialist
Sedgwick
Client Complaint Resolution Executive
CMC Markets
Senior Manager - Complaints Quality and Assurance Lead
AWE plc
Complaints and Customer Service Case Manager
Equifax
Senior Manager: Fraud Complaints & Customer Outcomes
Absa Bank
Resolutions Investigator/Senior Investigator
AWE plc