Customer Support Specialist (Enterprise Software)
TicketManager
About this role
TicketManager is seeking a Customer Support Specialist to serve as the frontline point of contact for clients, providing technical support, training, and guidance for their live events platform. The role involves diagnosing, troubleshooting, and resolving customer issues, maintaining accurate case records, and ensuring a smooth platform experience for diverse enterprise clients.
Skills
Qualifications
About TicketManager
ticketmanager.comTicketManager is a cloud-based ticketing and event-management platform that helps venues, promoters and organizers sell and manage tickets, run box office operations, and control entry. The service provides white‑label storefronts, integrated payments, mobile/on‑site solutions, reserved seating and general-admission workflows. It also includes CRM and analytics tools to support marketing, group sales and operational reporting. Organizations use TicketManager to centralize ticket sales, improve the patron experience, and gain data-driven insights into event performance.
About TicketManager
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$45k – $65k
per year