Customer Support Specialist (Federal)
Everlaw(18 days ago)
About this role
A Customer Support Specialist on Everlaw’s Federal Customer Support team helps ensure federal customers are successful and satisfied using the Everlaw platform. The role supports legal teams at law firms, government agencies, corporations, and nonprofits and aligns with Everlaw’s mission to promote justice through its eDiscovery software. This is a Washington, DC–based position that contributes to the company’s post-sale customer experience efforts.
Required Skills
- Customer Support
- Troubleshooting
- Communication
- Organization
- Collaboration
- CRM
- Google Workspace
- eDiscovery
- Product Certification
Qualifications
- Post-Offer Criminal Background Check
- Agency Suitability Clearance
- US Work Authorization
About Everlaw
everlaw.comEverlaw is an AI-powered, cloud-native eDiscovery and litigation platform built for legal professionals. It combines document ingestion, advanced search, machine-learning–assisted review, analytics, visual timelines, and case-building tools to streamline investigations, document review, depositions, and trial preparation. Designed for law firms, corporate legal teams, and government agencies, Everlaw emphasizes security, scalability, and real-time collaboration across distributed teams. Its visual workflows and automation simplify review workflows and help reduce time-to-resolution while improving case outcomes.
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