Customer Support Specialist (Hybrid Role - New York)
Olaplex(6 days ago)
About this role
OLAPLEX is seeking a Customer Support Associate Manager to oversee international B2B orders, manage communication with warehouses, and support sampling programs. The role involves coordinating across multiple teams to ensure smooth order processing and resolving issues promptly, contributing to the company's goal of excellent customer service in the beauty industry.
Required Skills
- EDI
- Netsuite
- Customer Support
- Order Management
- Communication
- Inventory Management
- Excel
- B2B
- Problem Solving
- Team Coordination
About Olaplex
olaplex.comOlaplex is a professional and consumer haircare brand built around patented bond‑building chemistry that repairs, strengthens, and protects hair for every type and texture. The company offers salon-grade treatments and a retail line — including No.0, No.3 Hair Perfector, shampoos, conditioners, and styling products — formulated to reverse damage from coloring, heat, and chemical services. Widely used by stylists and sold direct-to-consumer and through salons and retailers globally, Olaplex emphasizes science-backed formulations and visible results.
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